Plain English: Orient offers a 1-year component replacement warranty on home appliances, and an extended 3-year replacement policy on Air Conditioner, Fridge and Dispenser compressors. For help with a specific claim, call 042-111-635-635 or register your product first.
Claim Guidelines
Guidelines for claiming component replacement warranty
- 01
The item must be purchased via Orient.com.pk. If purchased from a retail outlet or another partner online store, the customer must claim the warranty through that retailer.
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Keep your original receipt. Without the original purchase receipt, a warranty claim cannot be processed.
- 02
The warranty becomes null and void if the Orient product is repaired by an unauthorized service centre.
- 03
Claims are entertained only after detailed checking and analysis by authorized or certified Orient technicians. Transportation costs to and from the service centre are borne by the customer.
- 04
There is no complete product replacement. Only component claims covered by the warranty terms and conditions will be entertained.
- 05
For warranty claims, the Company’s decision is final. All correspondence regarding claims should be made to the Company’s head office.
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The Company and customer agree to the jurisdiction of Lahore courts in case of any legal dispute.
Coverage
When can I claim component replacements?
Orient offers a component replacement warranty of 1 year for all home appliances and consumer electronic products. Air Conditioner, Fridge and Dispenser compressors have an extended component replacement policy of 3 years in total. Free service visits are available during the first month after purchase; subsequent visits are charged separately.
Exclusions
Can I claim a warranty for physically damaged products?
Accidental damage is not covered.
Orient does not provide accidental warranty. Products damaged through misuse are not eligible for replacement warranty.
Assessment
How does Orient validate a warranty claim?
Orient’s on-site technicians assess the product and claim. If further evaluation is required, the customer transports the product to the nearest Orient service centre. Certified technicians then assess the fault and validate or invalidate the warranty claim.
Timeline
How much time does it take to get a component replacement?
Depending on location, components may need to be shipped to the service centre, normally taking 5–7 days. The service centre replaces the component, tests the product, and returns it once it operates at the expected efficiency. Service and transportation charges may apply.
Contact
Orient Electronics Private Limited
Orient Electronics, 26 KM Multan Road, Maraka Village, Lahore 54000, Punjab, Pakistan